Business Banking FAQs

The Frandsen Bank & Trust routing number is 091901202.
You can also find this on your checks, in our website footer, via online banking, and in your mobile app.

You’ll have full access to your account through online banking and our mobile app, including mobile check deposit, money transfers, and account alerts.

You can use a contactless-enabled card in your mobile wallet on smartphones and smartwatches, such as Apple Pay^? and Google Pay^?.

Your card can be turned off and on through online and mobile banking, as well as by calling your local office. If you’ve misplaced your card, but believe you will find it, we recommend turning it off until it is found.

If your card has been lost or stolen, please report this as soon as possible through online or mobile banking in the Manage Cards area under Report Lost or Stolen. Or, contact your local Fransen Bank.

No activation is needed for your contactless card, just tap and go. If you’re using a mobile wallet, you do need to add your card and verify it first.

Each transaction uses a one-time, encrypted code that protects your card information. It’s just as secure as chip transaction, sometimes even more secure due to limited physical contact.

Look for the contactless symbol (four curved lines) on the front or back of your card. If it’s there, your card is ready to tap.

CardValet® is a mobile app that gives you control over how, when, and where your business debit card is used. You can turn your card on or off, set spending limits, get alerts, and more, all from your phone.

Yes, you must be enrolled in business online banking to receive alerts. Push notifications can only be accessed via the Frandsen Bank & Trust mobile app.

Within online or mobile banking, click on Manage Cards. In Recent Transactions, select the transaction to view its details. If it was an in-person transaction, you should see a map of the actual location where the transaction took place. If you don't recognize the purchase, reach out to the merchant. If you still have questions or concerns, please contact your local Frandsen Bank & Trust for assistance.

You can set up multiple users with customized access levels and permissions, giving your team the tools they need while maintaining control over sensitive information and approvals.

Our business online banking system uses multi-layered security, including encryption, multifactor authentication, and customizable user access control to help protect your business’s sensitive information and transactions.

The prior transaction history dates back 30 days.

You’ll receive a notification as soon as your latest statement is ready to view. Please call your local Frandsen Bank for assistance

You can update your statement preferences. Please call your Frandsen location for assistance.

eStatements are digital versions of your bank account statements. Instead of receiving them by mail, you’ll get a notification when your statement is ready to view online or in mobile banking.

The default search result for eStatements is six months. To search all four years of history, click the magnifying glass icon in the upper left corner of your eStatements page.

All eStatements are in PDF format, so you can download, save, or print as needed.

There is a $6.95 non-usage fee if bill payment service is not used at least once each month. A month is considered the 15th of the previous month through the 14th of the current month.

From online or mobile banking, click “Payments,” and complete the enrollment form. Once you enroll in bill pay the service is available immediately.^?

In this instance, recurring payments will be processed on the Friday before the scheduled date.

Yes, you must be enrolled in business online banking to receive alerts. Push notifications can only be accessed via the Frandsen Bank & Trust mobile app.

Yes. When setting up alerts, the Contact Options tab has a link to add additional email addresses and cell phone numbers.

You can edit alerts from the Alert section in your Business Online Banking account. Click "Overview" to view your alerts. Select "Edit" or "Delete" next to the alert to make your desired changes.

Yes. To view alerts, log in to business online banking and click Alerts. Click on the Sent Alerts tab, and this will display past alerts.

No. Frandsen Bank will not restrict the number of card-funded payables per month. All count and balance restrictions will be managed by the card issuer.

Yes, there can be multiple level one users.

Entitlements can be changed within the business online banking experience or by contacting your banker.

Monthly billing will occur on the third business day of the month from the designated bank account in your CashFlow settings.

The first level one user is set up at enrollment with your banker. A level one user can activate new users and define entitlements from business online banking.  

Los pagos integrados consolidan diversos tipos de pagos salientes, incluidos ACH, cheques y tarjetas virtuales, en un proceso único, seguro y automatizado.

Los servicios de gestión de tesorería emplean cifrado, autenticación, detección de fraudes y otras medidas de seguridad para proteger la información financiera confidencial y garantizar la seguridad de las transacciones.

Muchos servicios están diseñados para integrarse con el software de contabilidad y los sistemas financieros existentes. Nuestro equipo de gestión de tesorería puede analizar la compatibilidad y asegurar una integración fluida con sus procesos empresariales actuales.

La solución de pagos integrados está diseñada para ser compatible con la mayoría de los sistemas de contabilidad y ERP, lo que le permite cargar un único archivo de pago para iniciar diversos tipos de transacciones sin modificar sus procesos actuales.

ACH es un método de pago electrónico utilizado para transferir fondos de una cuenta bancaria a otra sin necesidad de cheques en papel, tarjetas de crédito ni transferencias bancarias tradicionales (wire transfers). Al ser electrónicos, los pagos ACH son más rápidos y fiables que los cheques.

¿Qué es Positive Pay Estándar?

El Positive Pay Estándar es un servicio de prevención de fraude que las empresas utilizan para protegerse contra el fraude con cheques o transferencias ACH. Ayuda a las empresas a detectar transacciones sospechosas, reduciendo el riesgo de pérdidas financieras y protegiendo su reputación.

¿Qué es Positive Pay Inverso?

El Positive Pay Inverso es un servicio automatizado de prevención de fraude que protege contra transacciones con cheques o transferencias ACH no autorizadas o fraudulentas realizadas desde una cuenta elegible. Cada cheque o transferencia ACH que se registra en su cuenta durante la noche se le muestra para su revisión. Usted decidirá si cada transacción debe pagarse o devolverse antes de la fecha límite diaria.

ACH es un método de pago electrónico utilizado para transferir fondos de una cuenta bancaria a otra sin necesidad de cheques en papel, tarjetas de crédito ni transferencias bancarias tradicionales (wire transfers). Al ser electrónicos, los pagos ACH son más rápidos y fiables que los cheques.

Los pagos integrados consolidan diversos tipos de pagos salientes, incluidos ACH, cheques y tarjetas virtuales, en un proceso único, seguro y automatizado.

La solución de pagos integrados está diseñada para ser compatible con la mayoría de los sistemas de contabilidad y ERP, lo que le permite cargar un único archivo de pago para iniciar diversos tipos de transacciones sin modificar sus procesos actuales.

Depending on the industry, small businesses are defined as companies with a net worth of less than $20 million and/or profits of less than $6.5 million over the previous two years.^?

The U.S. Small Business Administration Preferred Lender status means the partner has designated authority from the SBA to approve and process our loans without having to send them to the SBA for their approval.

Your dedicated business banker will walk you through everything, but in general, you should be prepared to provide:

• A business plan or explanation of use of funds

• Financial statements and projections

• Personal and business tax returns

• A completed loan application

Timelines can vary, but thanks to our in-house SBA experts and local processing, many of our SBA loans move faster than the national average.

SBA loans are available for both new and existing businesses. Your business banker can help you select the loan that best fits your needs.